What is a subscription?

We offer bimonthly subscriptions on our boxes. When you sign up, you are paying for your first box and are automatically enrolled in our bimonthly recurring shipments. One month prior to the shipment of each box, you will be charged for your box at the rate you signed up for initially. Recurring payments on our blanket box will last for 7 payments and for our shawl boxes will not end until you cancel your subscription.

What currency does your site charge in?

All our products and shipping fees are charged in USA currency.

Where do you ship to/from?

We will be shipping from the USA and also drop shipping from our studio in CANADA. We will ship to USA, Canada and international destinations. Shipments will be sent via Canada Post and USPS and we are charging a flat fee of $7.50 for USA addresses and $12 for Canadian/international addresses.

What types of payment do you accept?

We accept Visa, Mastercard, Discover and American Express directly on our website.

Will I be charged sales tax?

Yes, if you live in the state of North Carolina, you will be charged sales tax.

When do subscriptions get shipped?

Our It's a Wra! and Fancy Feet boxes ship on a bimonthly schedule during the first 2 weeks of the following months: January, March, May, July, September, November. Blanket boxes ship every 45 days. Please note that for the It's a Wrap and Fancy Feet boxes, the deadline to join to receive the next box is the 15th of the month prior so for instance, if you wanted to have your box shipped in January, you must join by December 15th. 

Be sure to join us on Facebook to keep up to date on when boxes are shipping:
http://www.facebook.com/groups/zenknitbox

How long does it take to ship a package to me?

Once dispatched, shipments within the USA and Canada typically arrive within 3-7 business days and international destinations typically arrive within 7-10 business days depending on the country you live in. You will receive a shipping notice when your package is dispatched. Shipments coming via USPS will be trackable from www.usps.com. Canada Post shipments are not trackable.

Will I be charged taxes and duty when my package arrives?

Shipments arriving into the USA will not be charged any duty or taxes. If you live in Canada or internationally please consult with your local customs/border agency to investigate the fees associated with shipments coming into your country. We are not responsible for duty or taxes charged on your package arriving into your country.

How do I update my address?

Please send us an email at zenknitbox@zenyarngarden.com with your new address. It is your responsibility to ensure that your address is up to date with us so we send your package to the proper location.

Do you accept returns?

Sorry, due to the unique nature of this kit we cannot accept returns. If the kit is not to your liking, may we suggest de-stashing it, knitting it for a friend or gifting it to a friend? We are not responsible for gauge or winding issues. Please be sure to check your gauge and use a ball winder and swift to wind your yarn so it does not tangle.

Can I set up a subscription as a gift?

Sure! Just enter your details and your gift recipient's mailing address and we will get that set up for you!

Can I manage my subscription?

Yes, you can log into your account and change or update your subscription settings.

Do you have anywhere to knit a long with other subscribers?

Yes! Please come join our Facebook group at the following link: 
http://www.facebook.com/groups/zenknitbox

What if I have questions?

Please email us at zenknitbox@zenyarngarden.com.